Help Center
Quick answers to the most common questions about your trip
Booking Process
- Browse villas, yachts, and adventures on our site and pick your favorites.
- Submit an inquiry or contact us via WhatsApp with your dates and group size.
- We send you a personalized proposal with pricing and availability.
- Confirm with a 50% deposit — the remaining balance is due 30 days before arrival.
Cancellations & Changes
- Free cancellation on most bookings made 30-60 days before check-in.
- Date changes are subject to availability — contact us as early as possible.
- Holiday and peak-season bookings may have stricter cancellation windows.
- We always work with you to find the best solution if plans change.
Payments
- We accept Visa, Mastercard, American Express, and bank wire transfers.
- A 50% deposit secures your reservation; the balance is due 30 days prior.
- All prices are in USD unless otherwise noted.
- Receipts and invoices are sent to your email automatically.
What to Expect
- A dedicated concierge is assigned to your trip from the moment you book.
- Airport pickup, villa check-in, and a welcome orientation are all arranged.
- Our team is available 24/7 during your stay for anything you need.
- We can arrange restaurants, adventures, spa treatments, and transportation on the fly.
Need Direct Help?
Our team responds within hours — reach out however is easiest for you.